Acceptance of terms
By confirming a purchase on this website, the customer accepts these terms and any specific conditions for the selected service, which will be provided before payment. Information about the processing of personal data is available in our Privacy Policy.
Purchase process
Select your route, date, time, boarding and drop-off stops and number of passengers. Complete the requested details, then check the booking summary and total amount before paying with one of the available methods. Please check your email address carefully, as your purchase documents will be sent there.
Confirmation and invoice
Once payment is confirmed and the booking has been issued, we will send the tickets and invoice to the email address provided. Check the passenger details, route, date and time. If the email does not arrive, check your spam folder and contact us before making another purchase.
Prices
Prices are shown in euros and include applicable taxes. The total purchase amount will be displayed before payment. Price changes will not affect purchases that have already been confirmed.
Changes, cancellations and refunds
Check all details before paying. As a general rule, voluntary cancellations by the customer are not refundable, unless the specific service conditions or applicable law provide otherwise. Please contact us to ask about a possible change; submitting a request does not mean it has been accepted. If an excursion does not reach the minimum of 35 passengers, it will be cancelled and the amount paid will be refunded. This policy does not limit your rights if the company cancels the service or any other rights under applicable law.
Liability
Weather conditions, traffic restrictions, decisions by public authorities or other circumstances beyond the company’s control may affect the service. If an incident occurs, we will inform passengers of any changes and available options in accordance with applicable law. These circumstances do not constitute a general exclusion of liability or a waiver of passenger rights.
Client documentation
Each passenger must bring a printed ticket or a clearly readable digital ticket, together with the valid identification or travel documents required for the journey, including any necessary permits or visas. Check these requirements before travelling and arrive at your boarding stop at the stated time.
Data protection
Personal data will be processed to manage the purchase, provide the service and meet relevant legal obligations, in accordance with data protection law. Our Privacy Policy explains the purposes, legal bases, recipients and rights of data subjects. Specific consent will be requested for any processing that requires it.
Read our Privacy PolicyCustomer service
For questions or issues relating to your purchase, please email or call us using the contact details below. Include your order or ticket number and travel date so that we can locate your booking.
Applicable law
These terms are governed by Spanish law, without prejudice to any applicable consumer protection rules and passenger rights. Disputes will be submitted to the courts determined by law, respecting consumer rights regarding jurisdiction.